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Lost Password

In case of a lost password, and if you cannot reach the IT Helpdesk, Members can change their password using the following emergency procedure.

    1. When the following screen is displayed, please enter your user name:

      reset-password
    2. Click on "Next"

    3. A temporary security code will be sent by SMS to your mobile telephone.

    1. Please enter the temporary security code:

      security-code
    2. Click on "Next"

    1. Pease enter and confirm your new password.

      select-new-password
    2. If the operation has been successful, you will see the following screen:

      success